Email us
Tell us your order number and reason
Ship it back
We'll send a prepaid return label
Get refunded
Within 3–5 business days
How do I start a return?
Email us within 30 days of delivery with your order number. We'll send a prepaid return label.
What if my candle arrived damaged?
Email a photo within 48 hours. We'll ship a replacement the same day — no return needed.
Can I exchange for a different scent?
Yes — one free scent exchange per order, no questions asked.
How long do refunds take?
3–5 business days after we receive your return.
What if I just don't like the scent?
Scent is personal. Email us — we'll make it right.