Shipping & Returns

Order Processing

Orders are processed within 1–2 business days of purchase. You will receive a shipping confirmation email with a tracking number as soon as your order leaves our facility. Orders placed on weekends or holidays are processed the next business day.

Shipping Rates & Delivery

Tip: Any order of three candles qualifies for the Build a Set 15% discount, which automatically brings the total above $63 and unlocks complimentary shipping.

We currently ship within the contiguous United States. Shipping to Alaska, Hawaii, and internationally is not yet available.

Order Tracking

You will receive a tracking number by email once your order ships. Track directly through the carrier link in your confirmation email or from your account page if you have one.

Returns

We stand behind everything we make. If something is not right, we will make it right.

• 30-day return window. Contact us within 30 days of delivery.
• Items must be unused and in original condition to qualify for a refund.
• Return postage is the customer's responsibility unless the item arrived damaged or incorrect.

Damaged or Incorrect Orders

If your order arrived damaged, defective, or with the wrong item, please contact us within 7 days of delivery with a photo. We will send a replacement at no charge — no return needed.

How to Start a Return

1. Visit our Contact page and send us your order number and reason for return.
2. We will respond within one business day with instructions.
3. Ship the item back using your preferred carrier.
4. Once received and inspected, your refund will be processed within 3–5 business days to your original payment method.

Exchanges

We are happy to exchange an unused item for a different scent. Contact us with your order number and we will set up the exchange once we receive your original item.