Refund policy

We want you to love your Sweetwick candle. If something isn't right, we'll make it right.

30-Day Satisfaction Guarantee

If you're not completely satisfied with your purchase, contact us within 30 days of delivery and we will issue a full refund or exchange — no questions asked.

Damaged or Defective Items

If your order arrives damaged, please send us a photo of the damage within 7 days of delivery at hello@sweetwickcandles.com. We will ship a replacement at no charge or issue a full refund, whichever you prefer.

How to Return

1. Email us at hello@sweetwickcandles.com with your order number and reason for return.
2. We will send you a prepaid return label for defective items, or return shipping instructions for other returns.
3. Once we receive the item, your refund will be processed within 3–5 business days to your original payment method.

Non-Returnable Items

For hygiene and safety reasons, candles that have been burned cannot be returned unless defective. Gift cards are non-refundable.

Exchanges

We're happy to exchange an unopened candle for a different scent. Contact us within 30 days of delivery and we'll arrange the exchange at no extra cost.

Questions? Email us at hello@sweetwickcandles.com — we typically respond within 1 business day.